PRIVACY AND DATA USE POLICY

Last updated: 3/2/2026

This Privacy and Data Use Policy ("Policy") explains how Nutrovy ("Company," "we," "our") collects, uses, discloses, and protects your information when you visit our website, make a purchase, or interact with our services.

By using our website, you accept the terms of this Policy.

1. Information We Collect

We collect information in the following categories:

A. Information You Provide Directly

  • Full name
  • Email address
  • Shipping address
  • Billing address
  • Phone number
  • Payment information (processed securely by third parties)
  • Communications with customer service
  • Product reviews or comments

B. Information Collected Automatically

When you browse our site, we may collect:

  • IP address
  • Device type
  • Browser and version
  • Pages visited
  • Time on site
  • Shopping cart activity
  • Interaction data (clicks, scrolling, forms)
  • Approximate location (not precise)

C. Third-Party Information

We may receive information from:

  • Payment processors
  • Advertising platforms (Meta, Google, TikTok, etc.)
  • Marketing partners
  • Fraud prevention providers

2. How We Use Your Information

We use the information to:

A. Order Processing

  • Process payments
  • Ship products
  • Confirm orders
  • Provide customer support

B. Website Improvement

  • Optimize performance
  • Analyze user behavior
  • Improve the shopping experience

C. Marketing and Advertising

We may use data for:

  • Retargeting advertising
  • Lookalike audiences
  • Email campaigns
  • Promotional offers

We only send promotional communications when permitted by law or when the user has given consent.

D. Fraud Prevention

  • Identity verification
  • Detection of suspicious activity
  • Protection against fraudulent chargebacks

3. Cookies and Tracking Technologies

We use cookies and similar tools for:

  • Site functionality
  • Analytics (e.g., Google Analytics)
  • Advertising (e.g., Meta Pixel, TikTok Pixel)
  • Conversion tracking

You can disable cookies in your browser settings, although this may affect site functionality.

4. Interest-Based Advertising

We may share limited data (such as encrypted identifiers) with advertising platforms for:

  • Retargeting
  • Conversion measurement
  • Creation of lookalike audiences

You can opt out of personalized advertising by adjusting your preferences on the corresponding platforms.

5. How We Share Information

We do not sell your personal information for money.

We may share information with:

  • Payment processors
  • Shipping companies
  • Marketing platforms
  • Analytics providers
  • Legal authorities when required by law

All third-party providers are contractually obligated to use the information only to provide services on our behalf.

6. Data Retention

We retain information for as long as necessary to:

  • Fulfill orders
  • Resolve disputes
  • Prevent fraud
  • Comply with legal obligations

Payment information is managed by certified processors, and we do not store full card data.

7. User Rights

Depending on your jurisdiction, you may have the right to:

  • Request access to your data
  • Request correction
  • Request deletion
  • Opt out of targeted advertising

To exercise your rights, contact us at: help@nutrovy.com

We may request identity verification before processing your request.

8. Children's Privacy

We do not intentionally collect data from minors under 13 years of age.

If we discover that information has been collected from a minor without proper consent, we will delete it.

9. Information Security

We implement reasonable security measures, including:

  • SSL encryption
  • Secure payment processing
  • Access controls
  • Security monitoring

However, no system is completely secure.

10. International Users

If you access our site from outside the United States, your information may be transferred to and processed in the United States.

11. Third-Party Links

Our site may contain links to external sites.

We are not responsible for their privacy practices.

12. Policy Changes

We may update this Policy at any time.

The version in effect at the time of your visit will govern our practices.

13. Contact

For questions related to this Policy:

Email: help@nutrovy.com