REFUND AND RETURN POLICY

Last updated: 3/2/2026

This Refund and Return Policy ("Policy") applies to all purchases made at Nutrovy ("Company," "we," "our"). By placing an order, you agree to the terms set forth below.

1. Final Sales

Unless a product expressly states it is eligible for return or refund, all sales are final.

This includes, but is not limited to:

  • Consumable products (including supplements)
  • Discounted or promotional items
  • Special offers
  • Subscription renewals
  • Clearance products

In accordance with applicable law, sellers may establish reasonable return limitations provided they are clearly disclosed. This Policy constitutes such disclosure.

2. Damaged, Defective, or Incorrect Products

We will replace or refund items only if:

  • The product arrived damaged
  • The product was defective at the time of delivery
  • You received an incorrect item
  • Items were missing from your order

You must notify us within 7 days of delivery by emailing: help@nutrovy.com

Your request must include:

  • Order number
  • Clear photographs of the product and packaging
  • Detailed description of the issue

If the damage or defect cannot be adequately verified, we reserve the right to deny the replacement or refund.

3. Eligibility for Physical Product Returns

Certain unopened, unused physical products in original condition may be eligible for return within 30 days of delivery, provided that:

  • The product is completely unopened
  • The original packaging is intact
  • You obtain prior written authorization by emailing help@nutrovy.com

Returns sent without prior authorization will not be processed.

The customer is responsible for return shipping costs, unless the error is attributable to Nutrovy.

4. Non-Returnable and Non-Refundable Items

The following items cannot be returned or refunded under any circumstance, except where prohibited by law:

  • Opened or used consumable products (including supplements, powders, or foods)
  • Subscription renewals
  • Promotional or discounted products
  • Items marked as final sale

5. Subscriptions and Recurring Billing

By enrolling in a subscription, you agree to automatic recurring charges according to the interval selected at the time of purchase.

You may cancel at any time:

  • From your online account, or
  • By emailing help@nutrovy.com with the subject line "Cancel Subscription"

Cancellation stops future charges but does not generate a refund for charges already processed.

6. Refund Processing Time

Approved refunds will be issued to the original payment method within 5 to 10 business days.

Timing may vary depending on the financial institution or payment provider.

Nutrovy is not responsible for delays caused by third-party payment processors.

7. Chargebacks and Payment Disputes

Initiating a chargeback for situations covered by this Policy may be considered a violation of our terms.

We reserve the right to:

  • Dispute chargebacks with supporting documentation
  • Suspend future purchases
  • Block accounts associated with fraudulent disputes

8. Fraud and Abuse Prevention

We reserve the right to deny returns or refunds in cases of:

  • Suspected fraud
  • Excessive return attempts
  • Misuse of promotions
  • Inconsistent shipping information

9. Risk of Loss

Risk of loss transfers to the customer once the carrier marks the order as "Delivered."

Nutrovy is not responsible for:

  • Packages stolen after delivery
  • Incorrect addresses provided by the customer
  • Disputes related to the delivery location

10. Policy Modifications

We may update this Policy at any time.

The version in effect at the time of your purchase will govern your order.